Refund Policy

Last updated: August 25, 2026

At Lagomlo, we want you to love your custom photo blanket. Because each item is made just for you from your own photo, please review the following policy carefully before placing an order.

1. 30-Day Happiness Guarantee

We offer a 30-day happiness guarantee on all products. If you are not satisfied with your order for a valid reason covered below, we will make it right — with a replacement, correction, or refund — no fuss.

2. Quality Issues & Defects

If your product arrives damaged, defective, or with a printing error, please contact us at support@lagomlo.com within 30 days of delivery with:

Your order number
A photo of the issue
A brief description

We will offer a free replacement or a full refund (including original shipping costs) for verified quality issues.

3. Design & Proof Approval

Because products are custom-made from your photo, we cannot accept returns due to change of mind, incorrect photo choices, or design decisions made after your order is placed. Please double-check your uploaded photo and design details (crop, text, layout) before submitting your order.

4. Custom Photo Requirements

We recommend uploading photos of at least 1200×1200px for best results. Lower-resolution photos may print with reduced quality; we will notify you before production if we believe the quality may be affected. If you choose to proceed, no refund will be issued for quality resulting from an approved low-resolution photo.

5. Non-Returnable Items

For hygiene and personalization reasons, the following cannot be returned unless defective:

Custom products with personal photos or personalization
Items that have been used, washed, or altered
Gift cards

6. Cancellations

Orders enter production quickly (usually within 24 hours). If you need to cancel, please contact us immediately. Orders that have already entered production cannot be cancelled.

7. Refund Processing

Approved refunds will be issued to your original payment method within 5-10 business days after approval. The timing for the refund to appear in your account depends on your payment provider (e.g., PayPal, credit card issuer).

8. How to Request a Refund

To request a refund or replacement, contact us at support@lagomlo.com with your order number and details. Our team typically responds within 24 hours.