Shipping Policy

Last updated: August 25, 2026

Thank you for choosing Lagomlo. Because every product is custom-made just for you, production and shipping take a little longer than standard items. Here's everything you need to know.

1. Processing Time

All orders are custom-printed and require production time:

Standard processing: 3-5 business days (from order confirmation to shipment)
Rush processing: 1-2 business days (available at checkout for an additional fee)

Orders placed before 12:00 PM (noon) typically begin production the same business day. You will receive a confirmation email when your order is placed and a tracking email when it ships.

2. Shipping Destinations & Times

We currently ship to the United States, Canada, and most European countries.

United States: 5-7 business days after production
Canada: 7-12 business days after production
Europe (EU/UK): 7-14 business days after production
Other international: 10-20 business days (calculated at checkout)

Total delivery time = production time + shipping time.

3. Shipping Costs

Free standard shipping on US orders over $49
Orders under $49 ship at a flat rate calculated at checkout
International shipping rates calculated at checkout
Rush production available for an additional fee

4. Tracking

All orders include tracking. Once your order ships, you will receive an email with a tracking number and a link to track your package. Tracking may take 24-48 hours to update after the carrier receives your package.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by your country. These charges are the responsibility of the recipient. Customs processing can add delivery time.

6. Address Errors

Please ensure your shipping address is correct at checkout. If an order is returned due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply) or refund the product cost minus shipping.

7. Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time or appears lost, please contact us at support@lagomlo.com. We will investigate with the carrier and make it right.

8. Damaged in Transit

If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged package and product. We will arrange a replacement or refund per our Refund Policy.